About Your Local MINI Retailer | Sytner Wolverhampton

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

79 ratings and 73 comments received in the last 90 days.

22 April 2026

Excellent over and above service

21 April 2026

Excellent service

19 April 2026

Excellent service !!

17 April 2026

Excellent change over simple and not too complicated

08 April 2026

From the very first appointment with Jo everything was excellent

06 April 2026

Could not have been happier or treated better throughout the whole process.

03 April 2026

Excellent customer service

02 April 2026

Love it

02 April 2026

Great customer service

31 March 2026

Daniel was great. Very friendly and knowledgeable when I was making my selection and helped with the motability process. He kept me updated throughout the whole process and delivery time.

See all reviews

31 March 2026

Dan was absolutley fantastic...We hired a mobility car for my daughter...He was so kind and helpful. We even came away with Spike the dog which my daughter loved!!!!! A+ and some. Fantastic customer service. Thank you Dan, you were awesome!!!!!

29 March 2026

Very happy with the service that was given to me regarding my purchase of Mini Aceman. This has now been my fourth Mini and I hope I love this car has much has my last countryman. Everything was explained by the sales person and there was no rush.

29 March 2026

Joanne was very helpful and made experience easy and enjoyable

28 March 2026

Initial meeting was with Jo who went through everything regarding the purchase of my new mini. She kept me informed of the progress and made the hand over all very smooth and easy. Claire was also available for advice on any extra covers available.

27 March 2026

Everything was handled really well and I was given regular updates so I knew what was going on. Hand over was fab.

24 March 2026

Very happy with the service

24 March 2026

Extremely professional help into us buying a mini

16 March 2026

All went well

14 March 2026

I dealt with Jordan from initial discussions about purchasing a mini through to final purchase and collection. He listened to my requirements regarding the different models and payment options and I felt fully informed throughout

04 March 2026

Service has been very good so far, Jo from Wolverhampton has been so helpful.

04 March 2026

From the very start by going into the showroom we were made welcome and discussed matters fully

04 March 2026

Excellent service and communication

15 February 2026

Daniel was great from the start of the process of ordering the car right through to collection. Kept me posted regularly on the expected delivery date.

11 February 2026

Excellent friendly service

09 February 2026

It was a breeze from start to finish, Daniel, who we dealt with was absolutely fantastic. Always keeping us informed on what was going on. Car turned up early so even better.

04 February 2026

Excellent service from Joanne, friendly, responsive, efficient and very knowledgeable. The automate customer service line is frankly on a par with HMRC for how bad it is at getting you through to a person.

02 February 2026

Great service and friendly staff. Helped when I needed it.

23 April 2026

My vehicle was MOTd in the morning so I was able to wait evem though it was booked for anytime during the day. Pleasant staff.

23 April 2026

Friendly and efficient

21 April 2026

trip computer sorted

20 April 2026

Rosie was great in helping us through the recall process.

13 April 2026

Not enough staff about to deal with customers

12 April 2026

I was notified throughout the day.

12 April 2026

I do not understand or appreciate that a person does not take calls. Totally automated & practically impossible to speak to a person. I asked for collection am. I was told 3pm, then 4pm then definitely 5pm. Almost 6pm when vehicle ready. Expensive

09 April 2026

When I arrived I was told I wasn't booked in, however upon providing proof of my service booking, this still went ahead which was great. What wasn't so great was not having a valet service done as there were no workers on site which I felt was poor.

09 April 2026

Kept informed throughout by mechanic

04 April 2026

I was disappointed to see that the Mini dealership has been integrated into the BMW building. I did not realise that this had happened and it does not have the same independent feel anymore. The staff in the centre were helpful and polite however.

See all reviews

03 April 2026

Effective communication and polite staff

03 April 2026

Took time to listen to my concerns and found cars that matched my specific requirements. Did not feel pressured for a decision and allowed time to return home to consider. The new car was prepared and made ready for collection the same day.

01 April 2026

Completely satisfied with the excellent customer service on the day when I took my car in. Could not have been better. Dissatisfied with the booking service which was difficult, time consuming and not very responsive. Nearly made me book elsewhere

30 March 2026

Very professional, cleaned my car inside and out.The service excellent would always trust the team with my car

29 March 2026

Staff were cautious and helpful.

29 March 2026

Very smooth and straightforward. Polite and friendly.

27 March 2026

I have never been to Wolverhampton

25 March 2026

Staff were excellent and friendly on arrival but I initially visited the original site before being informed Mini was now part of the BMW building. It would have been helpful to know this in advance.

24 March 2026

Arrived at apppointed time seen promptly and professionally

24 March 2026

Amazing service

23 March 2026

Putting mini in the same showroom indicates that you hey are same brand and as such are subject to the same costing The MOT itself was fine I just feel like a mini customer, just a BMW customer

23 March 2026

Great service. Lovely staff. Very polite. I didn't know you had closed the other side. I had spoken to someone several times and would like to have known

21 March 2026

Efficient and fully updated. Polite .

18 March 2026

Easy to deal and very professional.Your Reception and all who dealt with me were very courteous and helpful when i disclosed i am Disabled Hearing.The actual Service Dept again helped me with my telephone conversations to book in.

16 March 2026

Great team especially Joanne

16 March 2026

Accommodated dropping off car evening before and collecting day after. MOT & service completed along with complementary wash

16 March 2026

Ease of drop off. Centre did what they said they would do, Straightforward and kept me informed. Car ready to collect as planned.

15 March 2026

Arranging service was frustrating. Unable to book directly, online I kept getting 'error 404' message. what's app feature didn't work. Left message & someone returned call, but I like to speak to someone directly to book a service. Please re-instate

15 March 2026

No one told me that the garage had moved

14 March 2026

They cancelled my fist appointment due to a family emergency and then had my car all day on the second appointment just to tell me they were not able to do the work. I was not the only customer to have this experience. Presume it was down to recalls

08 March 2026

Kept updated about service and MOT throughout the day. Car collection delayed one hour which was totally acceptable as extra work needed doing. Car was not cleaned and not mentioned during key handover.

06 March 2026

I was advised the wait for my MOT would be two hours. It was over three hours.

06 March 2026

Good service

06 March 2026

Always have good service and updats

02 March 2026

Poor customer service during service/MOT. Gave opportunity for a follow up to complete work not done, told would be 'looked after' on price which turned about to be £40 (I had to basically beg for an extra £20). Wish I'd taken it to local garage.

28 February 2026

The whole process was not easy. No one answered the phone when I rang to book and the call back took 6 days. They didn't do one of the jobs I requested so we had to go elsewhere the next day

24 February 2026

Was told it would be an express service (2 hrs) but ended up being 3 and a half hours. I waited for this service as I live 45 mins away. Not ideal

20 February 2026

My completed service was ready in the time requested

17 February 2026

Not 5 stars as wasn't informed upon booking that a timed Mot (while u wait) appointment would in fact still be a 3hr wait! No other issues and would happily return.

15 February 2026

Interaction with jay was very good and clear kept me informed about the motor at all times service was brilliant and a call when it was ready. Really good experience throughout

14 February 2026

She was very happy and helpful

11 February 2026

Rosie and Daniel were very helpful and sorted everything out for us.

09 February 2026

Happy with service

09 February 2026

easy straight forward service,dealt with issue with steering on same day.pleasant staff,enjoy short video vehicle health check.

07 February 2026

Nothing was to much trouble

04 February 2026

Car wash was booked when I dropped off the car, but it was not completed. It seems the advisor forgot to manage my service entirely until I went to the reception at 4:30 pm to follow up. After that, the team rushed to carry out the service.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Wolverhampton.

Address

Lever Street, Wolverhampton, WV2 1AD

Opening Hours

Mon–Fri:08:30 - 18:30
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01902 457 001

Map

Areas served

Wolverhampton as well as surrounding areas including Walsall, Stourbridge, Kingswinford and Willenhall

View map

Address

Lever Street, Wolverhampton, WV2 1AD

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

01902 457 001

Map

Areas served

Wolverhampton as well as surrounding areas including Walsall, Stourbridge, Kingswinford and Willenhall

View map