About Your Local MINI Retailer | Sytner Wolverhampton

OUR CUSTOMER REVIEWS.

SERVICE

3.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

97 ratings and 75 comments received in the last 90 days.

04 July 2026

Joe was great. She kept me updated about the situation at all times. Always great to speak to and very knowledgeable about the process and cars availability!

03 July 2026

All mini personnel helpful during the whole process of selling my BMW and buying my new MINI.

03 July 2026

No problems

02 July 2026

Excellent service from Paige. She was so helpful

30 June 2026

Kept in touch from start to finish

30 June 2026

Exceptional, thank you Daniel

30 June 2026

Fab service from knowledgable and patient Jo

29 June 2026

Jo was just lovely, really made the experience professional and individual. When I had a problem with the delay of the car she worked hard to solve it for me.

28 June 2026

Our sales person jo was absolutely amazing from start to finish. Kept us updated all throughout. That woman deserves a raise!

27 June 2026

jordan put me at ease wasn't pushy and helped me over come my fear of driving an automatic can't thank him enough

See all reviews

26 June 2026

The centre was lovely and we were well looked after during all our vists. Jo Stirton was the lady looking after us, she made us feel so at ease and answered all our many questions. She always got back to us when emailed or called

24 June 2026

Very polite and welcoming.

15 June 2026

Excellent communication.

07 June 2026

Jordan Cooper was fantastic from start to finish. There was a bit of disappointing on the day of collection, I signed the car away and drove off, had a phone call after 30 minutes, saying I may need a break take my car back, very disappointing.

05 June 2026

I have given this answer, because of Joanne been very professional and helpful in going through with detail about the country man from start to finish!!!

03 June 2026

The person I dealt with Joanne Stanton was delightful. I have mobility issues and she made me feel very comfortable and her knowledge was clear and helpful. She made the whole experience straightforward.

31 May 2026

All went very smoothly and efficiently.

24 May 2026

Attentive and efficient

20 May 2026

Dan was really helpful and friendly

20 May 2026

Excellent service. I was clearly shown the different options for the countryman and prices. Jordan helped me go through different specs of the car to see what wills be affordable for me and very kindly agreed to keep the car until I could collect it.

19 May 2026

Completely on time was updated regularly. Daniel booth at Wolverhampton branch was amazing throughout our journey

12 May 2026

Dan at Wolverhampton gave excellent customer service from our first meeting to collection of our new car. He gave a great handover highlighting all the key functions of the car and was even able to get a registration with my initials on. Thanks Dan!

08 May 2026

Great service, friendly staff and kept updated all the way through by Daniel.

01 May 2026

I dealt with Joanne Stirton and she was brilliant with keeping me up to date with everything!

30 April 2026

I was kept informed of progress all the way through. Jo was very lovely and was clear about everything. She demonstrated the features of the car and made us feel very comfortable

28 April 2026

Good centre and service from salesperson

25 April 2026

All the team were very helpful & polite from order to collection. Especially our sales assistant Jo.

22 April 2026

Excellent over and above service

21 April 2026

Excellent service

19 April 2026

Excellent service !!

17 April 2026

Excellent change over simple and not too complicated

04 July 2026

Good customer service

04 July 2026

Everything went smoothly and my car was ready at the agreed time, all staff were friendly and helpful

03 July 2026

First of all there is no one you can talk to or inquire about service. No feed back was provided after service.

01 July 2026

Exceptional Daniel thank you so much ??

01 July 2026

Fast efficient service from diagnosis to repair. Informed every step of the way with follow up call to make sure I was happy with everything. Lovely staff so friendly and helpful

30 June 2026

All the staff I dealt with were so friendly and helpful. A really pleasant experience.

30 June 2026

All staff professional with updates given during the service . Only 1 criticism nobody told me you'd moved!!

29 June 2026

Took to long to tell me what was going on with the mot nothing wrong in the end the machine was not right .

28 June 2026

The only negative is the booking process. Didn't receive any form of confirmation when I booked online, and I couldn't speak to a person when I called to check booking. The call back was received within the 45 min stated on the voicemail, however.

27 June 2026

Getting a hold of the team to book my service was very hard work as I prefer talking to someone over the phone and when I did WhatsApp them it took them 4 days to respond. But once it did finally get booked in the team was ok.

See all reviews

18 June 2026

No problem whatsoever, friendly efficient service.

17 June 2026

When we dropped our car off we were asked if we wanted it cleaned and we said but it wasn't done and we asked to be able to pick it up at 1pm and was told yes but didn't get it back until 2.45pm

13 June 2026

After having my Mini MOT and health check at Sytner Wolverhampton, car flew through the MOT only thing commented was the air freshener. Then to have a call from service department to say the car needed over £2000 of work. upselling in my opinion.

12 June 2026

This message was sent to the wrong number , I was charged £200 for a job not done and thenhastled over method of retund. Car was forgotten, not collected on time needed 2 reminders.

09 June 2026

Everything was great on this occasion. Jay who was looking after me was excellent in informing me on every level.

09 June 2026

Friendly professional staff

08 June 2026

Was a nightmare from start to finish

07 June 2026

I was able to drop my car off at 8am without a long wait

07 June 2026

The car clean was not great, if it is offered as part of the servive I'd expacte it to be done propberly.

07 June 2026

Didn't attend for a service!!! Not happy with sytner wolverhampton

07 June 2026

Good sevice, polite and helpful . Welcoming.

06 June 2026

I have awarded 2 points because the service I received was poor -20 min wait to handover and to collect, service took all day, the car was not handed over just keys given back, the car was not washed, vacuumed or cleaned despite a massive £685 charge

06 June 2026

Work done appears to be satisfactory

31 May 2026

Good service

29 May 2026

One of the worst experiences I've had, very disappointing..

29 May 2026

Friendly helpful staff.

28 May 2026

Efficient and friendly service throughout .

27 May 2026

We have received excellent service and reassurances from Daniel. Weve enjoyed the whole start to finish

27 May 2026

Good and friendly advice from the staff. The time taken was accurate with the estimate we were given by the staff.

24 May 2026

Car had to be kept overnight and wasnt ready until 2.30pm the next day, a quarter of a tank of fuel had been used! The passenger door hadn't been closed properly and flung open on the ring road causing me to have to stop and put hazards on to shut it

24 May 2026

Took my car in for a service, it was valeted while there. My car mats were removed and never put back in. I have tried multiple times to contact the branch to only be able to leave a message for call back. Nothing so far.

22 May 2026

Attentive and efficient

20 May 2026

Daniel was friendly, professional and knowledgeable during all my interactions with him. He kept me updated on the progress of my order and was genuinely interested in fulfilling what I was looking for.

19 May 2026

When you ring up nobody to answer your call to book service then 3 hrs later call back but by which time lunch over so not able to take call silly idea . Then when girl does call she is useless is that enough

19 May 2026

Efficient and organised. Very friendly staff.

01 May 2026

The level of communication was extremely poor. There was no explanation given for the very long wait for the car to be MOTd although that was not the basis on which the appointment had been made.

30 April 2026

Dashcam not reconnected after service. Resulting in driving home without cover if evidence needed

23 April 2026

My vehicle was MOTd in the morning so I was able to wait evem though it was booked for anytime during the day. Pleasant staff.

23 April 2026

Friendly and efficient

21 April 2026

trip computer sorted

20 April 2026

Rosie was great in helping us through the recall process.

13 April 2026

Not enough staff about to deal with customers

12 April 2026

I was notified throughout the day.

12 April 2026

I do not understand or appreciate that a person does not take calls. Totally automated & practically impossible to speak to a person. I asked for collection am. I was told 3pm, then 4pm then definitely 5pm. Almost 6pm when vehicle ready. Expensive

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Wolverhampton.

Address

Lever Street, Wolverhampton, WV2 1AD

Opening Hours

Mon–Fri:08:30 - 18:30
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01902 457 001

Map

Areas served

Wolverhampton as well as surrounding areas including Walsall, Stourbridge, Kingswinford and Willenhall

View map

Address

Lever Street, Wolverhampton, WV2 1AD

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

01902 457 001

Map

Areas served

Wolverhampton as well as surrounding areas including Walsall, Stourbridge, Kingswinford and Willenhall

View map