OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
122 ratings and 92 comments received in the last 90 days.
15 March 2025
delivered the car on time as promised and purchase process was seamless
14 March 2025
Clean warm and friendly environment . knowledgeable professional and kind representative. Aaron was also so patient and thorough when explaining all of my new mini's features
11 March 2025
Very pleasant personal allways ready to answer any questions you may raise .
09 March 2025
Please see above. Joanne Stirton's friendly manner and knowledge of her product convinced me not to buy from a competitor. She really should be commended in my humble opinion.
07 March 2025
As always, excellent customer service provided by the team. Joanne was very helpful with providing a summary of the new cars functions when I picked it up. I was kept well informed from ordering to picking the car up.
07 March 2025
Thorough hand over and offer of helping with any questions further down the line
06 March 2025
Dan, Jo & Alex were great. The communication was fluid & the service was excellent
06 March 2025
Jo Stirton was very professional and kept us regularly updated. She also had great knowledge.
05 March 2025
Able to answer all my questions - good knowledge of the product. Hassle free process. Arfan was really helpful.
16 March 2025
Fast service, great courtesy car and the work was completed quickly and I was informed in plenty of time
12 March 2025
Nicole is an asset to the service team, she has always been really helpful on every occasion I have dealt with her.
12 March 2025
Could wait in comfort while car was serviced.
11 March 2025
Excellent customer service this time
11 March 2025
I felt every step was explained and done great job
10 March 2025
Professional but kept friendly
09 March 2025
There was a thorough inspection of the car which I was not expecting. Nevertheless, it was a bit more expensive than I was anticipating.
08 March 2025
Comprehensive assessment. Easy to contact.
08 March 2025
Friendly reception
07 March 2025
All very helpful and efficient - no issues.
15 March 2025
No issues throughout the experience