About Your Local MINI Retailer | Sytner Wolverhampton

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

122 ratings and 99 comments received in the last 90 days.

07 August 2026

Car came earlier than expected and hand over was very thorough

03 August 2026

Jordan the rep was very helpful

02 August 2026

Kept fully informed

29 July 2026

Dan was great from start to finish, kept me regularly updated and was friendly and helpful.

23 July 2026

Joanne has been very helpful from start to finish

21 July 2026

Paige is new to sales but very good and worked over and above to help find and secure car. Very pleased with the attention she gave us and herfastreslonseto questions.

21 July 2026

Brilliant employees

20 July 2026

Great experience, beautiful cars and showroom. Ordering process and turnaround seamless, easy and faster than expected. Extremely happy with my new Mini. Thank you

18 July 2026

The customer service was great and clear

16 July 2026

I had a great experience buying the mini. Jordan helped us with whole experience. He was spectacular at his job. He was patient and friendly. He understood our needs and provided service accordingly.

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10 July 2026

Lovelly motor thought it would have union jack brake lights but very nice to drive

09 July 2026

Just brilliant from start to finish

09 July 2026

Daniel was great to deal with, he was very welcoming and informative and was always happy to answer any queries. He kept us up to date weekly and took a lot of time to explain instructions on operating the new car. Thank you Daniel.

08 July 2026

Good service however there was a dent in the vehicle that wasn't picked up prior to handover, but this is being resolved promptly. This is the only reason why I haven't given 5 stars.

04 July 2026

Joe was great. She kept me updated about the situation at all times. Always great to speak to and very knowledgeable about the process and cars availability!

03 July 2026

All mini personnel helpful during the whole process of selling my BMW and buying my new MINI.

03 July 2026

No problems

02 July 2026

Excellent service from Paige. She was so helpful

30 June 2026

Fab service from knowledgable and patient Jo

30 June 2026

Kept in touch from start to finish

30 June 2026

Exceptional, thank you Daniel

29 June 2026

Jo was just lovely, really made the experience professional and individual. When I had a problem with the delay of the car she worked hard to solve it for me.

28 June 2026

Our sales person jo was absolutely amazing from start to finish. Kept us updated all throughout. That woman deserves a raise!

27 June 2026

jordan put me at ease wasn't pushy and helped me over come my fear of driving an automatic can't thank him enough

26 June 2026

The centre was lovely and we were well looked after during all our vists. Jo Stirton was the lady looking after us, she made us feel so at ease and answered all our many questions. She always got back to us when emailed or called

24 June 2026

Very polite and welcoming.

15 June 2026

Excellent communication.

07 June 2026

Jordan Cooper was fantastic from start to finish. There was a bit of disappointing on the day of collection, I signed the car away and drove off, had a phone call after 30 minutes, saying I may need a break take my car back, very disappointing.

05 June 2026

I have given this answer, because of Joanne been very professional and helpful in going through with detail about the country man from start to finish!!!

03 June 2026

The person I dealt with Joanne Stanton was delightful. I have mobility issues and she made me feel very comfortable and her knowledge was clear and helpful. She made the whole experience straightforward.

31 May 2026

All went very smoothly and efficiently.

24 May 2026

Attentive and efficient

20 May 2026

Dan was really helpful and friendly

20 May 2026

Excellent service. I was clearly shown the different options for the countryman and prices. Jordan helped me go through different specs of the car to see what wills be affordable for me and very kindly agreed to keep the car until I could collect it.

19 May 2026

Completely on time was updated regularly. Daniel booth at Wolverhampton branch was amazing throughout our journey

09 August 2026

Excellent service from start to finish. Felt welcome when I came into the drop off point.The service mechanic Jay who looked after my car went the extra mile. He did a brilliant job. Car cleaner did absolutely brilliant job of cleaning my car also

06 August 2026

I had to wait a long time beyond the original estimate to collect my car.

04 August 2026

Service at dealership was very slow, car wash was poor

03 August 2026

The contact with he service manager was great. The contact on the day with a named person was great The only reason it is not five starts is that it appears to be impossible to contact through the telpephone

02 August 2026

I didn't know how long the rodent damage had been in the engine cover. If I hadn't taken the cover off, I wouldn't know it was there. It could have been there before I had the mini. My previous mini had been parked in the same area for 13 years.

02 August 2026

Good knowledge on product by staff

02 August 2026

Prompt service, fully informed about what was happening

01 August 2026

Since moving to join BMW in Wolverhampton the service this year has been very poor. Not all jobs booked were carried out and my car was kept over night. Communication was poor. After care I called the day after and I'm still waiting a call back.

29 July 2026

Efficient and kept informed - staff friendly

29 July 2026

Jordan who assisted us was very helpful and knowledgeable and listened to what we needed before giving advise and guidance this is important when you have a disability

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28 July 2026

Kept updated, called when ready, pleasant staff members

27 July 2026

Advised to collect car at 4pm. Car not ready for collection had to wait 1hour until it was available. Car was not washed or hoovered on collection.

25 July 2026

Overall excellent service although lack of courtesy car facility was disappointing

24 July 2026

Customer service was excellent

23 July 2026

Helpful and friendly staff.

21 July 2026

Good service, good communication throughout the day and went above and beyond to make sure my car was ready for when I needed it

21 July 2026

Very thorough service and attention.

21 July 2026

Very welcoming

19 July 2026

I was looked after well and used the business centre. 1 issue was getting there, I went to the mini location next door which has all the one way streets, and Google maps was not updated. You should Comms that to me. I also did not get a diary invite

18 July 2026

I have already given my feedback in a telephone call .

17 July 2026

No car wash and no invoice sent

14 July 2026

Reception polite and informative , informed when car ready to collect

14 July 2026

Waited a little longer than I'd hoped.

13 July 2026

Booking this service was extremely difficult. Your telephone system should offer an option to speak to someone, especially for questions about whether work is covered by a service plan. It took me a week to find out.

12 July 2026

After having a service damage to bonnet graphics by valeting,also after a health check told I need a front upper engine mounting after complaining about this in 2024 when it was serviced and had a so called health check

08 July 2026

Excellent service as always

06 July 2026

You always do a good service....I just wish I could phone up and roeak to someone directly to arrange it. That always used to work well, it's a pity it's changed

06 July 2026

Always great service.

06 July 2026

Friendly staff

04 July 2026

Everything went smoothly and my car was ready at the agreed time, all staff were friendly and helpful

04 July 2026

Good customer service

03 July 2026

First of all there is no one you can talk to or inquire about service. No feed back was provided after service.

01 July 2026

Exceptional Daniel thank you so much ??

01 July 2026

Fast efficient service from diagnosis to repair. Informed every step of the way with follow up call to make sure I was happy with everything. Lovely staff so friendly and helpful

30 June 2026

All the staff I dealt with were so friendly and helpful. A really pleasant experience.

30 June 2026

All staff professional with updates given during the service . Only 1 criticism nobody told me you'd moved!!

29 June 2026

Took to long to tell me what was going on with the mot nothing wrong in the end the machine was not right .

28 June 2026

The only negative is the booking process. Didn't receive any form of confirmation when I booked online, and I couldn't speak to a person when I called to check booking. The call back was received within the 45 min stated on the voicemail, however.

27 June 2026

Getting a hold of the team to book my service was very hard work as I prefer talking to someone over the phone and when I did WhatsApp them it took them 4 days to respond. But once it did finally get booked in the team was ok.

18 June 2026

No problem whatsoever, friendly efficient service.

17 June 2026

When we dropped our car off we were asked if we wanted it cleaned and we said but it wasn't done and we asked to be able to pick it up at 1pm and was told yes but didn't get it back until 2.45pm

13 June 2026

After having my Mini MOT and health check at Sytner Wolverhampton, car flew through the MOT only thing commented was the air freshener. Then to have a call from service department to say the car needed over £2000 of work. upselling in my opinion.

12 June 2026

This message was sent to the wrong number , I was charged £200 for a job not done and thenhastled over method of retund. Car was forgotten, not collected on time needed 2 reminders.

09 June 2026

Everything was great on this occasion. Jay who was looking after me was excellent in informing me on every level.

09 June 2026

Friendly professional staff

08 June 2026

Was a nightmare from start to finish

07 June 2026

Didn't attend for a service!!! Not happy with sytner wolverhampton

07 June 2026

Good sevice, polite and helpful . Welcoming.

07 June 2026

I was able to drop my car off at 8am without a long wait

07 June 2026

The car clean was not great, if it is offered as part of the servive I'd expacte it to be done propberly.

06 June 2026

Work done appears to be satisfactory

06 June 2026

I have awarded 2 points because the service I received was poor -20 min wait to handover and to collect, service took all day, the car was not handed over just keys given back, the car was not washed, vacuumed or cleaned despite a massive £685 charge

31 May 2026

Good service

29 May 2026

Friendly helpful staff.

29 May 2026

One of the worst experiences I've had, very disappointing..

28 May 2026

Efficient and friendly service throughout .

27 May 2026

Good and friendly advice from the staff. The time taken was accurate with the estimate we were given by the staff.

27 May 2026

We have received excellent service and reassurances from Daniel. Weve enjoyed the whole start to finish

24 May 2026

Took my car in for a service, it was valeted while there. My car mats were removed and never put back in. I have tried multiple times to contact the branch to only be able to leave a message for call back. Nothing so far.

24 May 2026

Car had to be kept overnight and wasnt ready until 2.30pm the next day, a quarter of a tank of fuel had been used! The passenger door hadn't been closed properly and flung open on the ring road causing me to have to stop and put hazards on to shut it

22 May 2026

Attentive and efficient

20 May 2026

Daniel was friendly, professional and knowledgeable during all my interactions with him. He kept me updated on the progress of my order and was genuinely interested in fulfilling what I was looking for.

19 May 2026

Efficient and organised. Very friendly staff.

19 May 2026

When you ring up nobody to answer your call to book service then 3 hrs later call back but by which time lunch over so not able to take call silly idea . Then when girl does call she is useless is that enough